1. Right of Withdrawal
As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving your order without giving any reason (right of withdrawal).
The cooling-off period starts on the day after you, or a person designated by you, receives the product.
For multiple products in one order, the cooling-off period starts on the day you receive the last product.
2. Conditions for Return
To qualify for a return, the product must:
- Be unworn and unwashed
- Have the original labels and hang tags attached
- Be returned in the original packaging
- Be undamaged and in saleable condition
Tip: Preferably try on clothing over your own clothes to avoid makeup and odours.
3. Exceptions
The right of withdrawal does not apply to:
- Products that cannot be returned for hygienic reasons (e.g. underwear, swimwear with hygiene sticker removed)
- Custom-made or personalised products
- Products that spoil quickly or have a limited shelf life
- Sealed products whose seal has been broken
4. How to Return?
Step 1: Report your return within 14 days of receipt via [email address] stating your order number.
Step 2: You will receive a confirmation and return instructions from us.
Step 3: Carefully package the product in the original packaging or a sturdy shipping box.
Step 4: Send the package within 14 days of your return notification to:
GSYL Returns
[Street name and number]
[Postal code and city]
Keep the proof of shipment until your return has been processed.
5. Return Costs
The costs of returning are at your own expense, unless:
- You received the wrong product
- The product arrived damaged or defective
- The product does not match the description
In the above cases, we will reimburse the return costs.
6. Refund
After receipt and inspection of your return, you will receive the purchase amount back within 14 days.
Refund is made via the same payment method you used to pay.
Any shipping costs of the original order will only be refunded if you return the complete order.
Please note: If the product has been used or damaged, we may withhold part of the purchase amount as depreciation.
7. Damaged or Wrong Products
Did you receive a damaged or wrong product? Please contact us as soon as possible:
- Take photos of the damage or wrong product
- Send an email to [email address] with your order number and photos
- We will contact you within 2 business days for a solution
We will arrange a free replacement or full refund.
8. Exchange
Would you like to exchange a product for a different size or colour? You can!
- Report your exchange request via [email address]
- Return the original product according to the above instructions
- Place a new order for the desired product
After receiving your return, we will refund the original amount.
9. Contact
Do you have questions about your return? Please contact us:
GSYL Customer Service
Email: [email address]
We respond to your message within 2 business days.